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Purchase Conditions

These general contracting conditions apply to all commercial transactions made in our online store,, hereinafter The Seller. For more information about the Seller and our Privacy Policy, consult the Legal Notice located at the bottom of each page of this store.

Please read these Purchase Conditions and our Privacy Policy carefully before ordering. If you do not agree with all the Purchase Conditions and with the Privacy Policy, you must not place any order.


The Seller is a business unit belonging to EL underwear, provided with NIF 34951670L, domiciled at Calle sto. Sunday 39 galleries Sol Ourense. Any communication may be directed to the registered office or telephone +34.697669271 or the email address

1. Activity

The Seller is engaged in distance selling, preferably online, of clothing and fashion items.

2. Contents and information provided on the website

The Seller reserves the right to modify the commercial offer presented on the website (modifications on products, prices, promotions and other commercial and service conditions) at any time. The Seller makes every effort within its means to offer the information contained in the website truthfully and without typographical errors. In the event that at any time there is an error of this type, alien at all times to the will of the Seller, it would proceed immediately to its correction. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, the Seller will notify the customer of said error and the customer will have the right to rescind his purchase without any cost on his part.

The contents of the website The Seller may, on occasion, show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to rescind his purchase without any cost on his part.

The Seller is not directly or indirectly responsible for any of the information, content, statements and expressions contained in the products sold by the Seller. This responsibility falls at all times on the manufacturers or distributors of said products. The customer understands that the Seller is a mere intermediary between him and said manufacturer or distributor.

3. Sales system

To make a purchase, the user can choose between different ways to send us their order:

• Internet through the "shopping cart"

• Telephone to the customer service telephone: 697669271

4. Applicable taxes

The prices of the products displayed on the website of the Seller, include the Value Added Tax (VAT) that, where appropriate, may apply.

Purchases to be delivered within the territory of any of the member states of the European Union will be subject to VAT.

Purchases that must be delivered in territories of non-member states of the European Union, or in the Canary Islands, Ceuta or Melilla will be exempt from VAT.

5. Payment method

When making the order, the customer can freely choose to pay for purchases made by card [SPECIFY TYPES OF PAY CARD]; or other similar means. In certain cases and to prevent possible fraud, the Seller reserves the possibility of requesting a specific form of payment from a customer in the event that the identity of the buyer is not credibly proven. The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access of data. To achieve these purposes, the user / client accepts that the provider obtains data for the purpose of the corresponding authentication of the access controls. Any contracting process or that involves the introduction of personal data (health, ideology, ...) will always be transmitted by means of a secure communication protocol (HTTPS: //) so that no third party has access to the information transmitted electronically.

6. Form, expenses and delivery time

The customer can select the shipping method from among the possible ones for his shipping area. You should keep in mind that the delivery times, the quality of the service, the delivery point and the cost will be different for each form of transport.

The Seller sends the orders to its customers through different express transport companies of recognized national and international prestige. The delivery date at the customer's address depends on the availability of the chosen product and the shipping area. The indicative transport deadlines are available in the section of our website «Shipping Costs». Before confirming your order, the customer will be informed about shipping costs and transport deadlines, both indicative, that apply to your specific order. However, both may vary depending on the specific circumstances of each order. Especially:

The transport deadlines can be altered by extraordinary incidents in the carrier and by difficulties in the delivery of the merchandise.

The shipping costs that appear on the web when placing the order are approximate and are calculated based on an average statistical weight of [SPECIFY] grs. The Seller reserves the right to alter the shipping costs when the requested weight varies by plus / minus 10% with respect to the average weight mentioned. In the event of a price variation, the Seller will communicate through taxes and customs duties


A. There are no additional taxes or fees for orders delivered to European Union countries. Taxes will be paid by the package owner, who will pay the fees to the transport company or to the relevant authorities.


B. Outside the European Union: Shipments to destinations outside the European Union are exempt from Spanish rates. However, countries have the right to impose other fees or taxes. This cost will be determined when the package reaches the destination country. Taxes will be paid by the package owner, who will pay the fees to the transport company or to the relevant authorities.


C. Shipments to the United States: Shipments made to the United States are also subject to taxes and fees. The package owner is responsible for paying such fees. In addition, customs require the owner of the package a security number or Importer Number for the non-American citizen, a number assigned by the citizen protection border.


D. Customs failure: The responsibility rests with the consumer who ensures that his package is adequate to pass through customs and contains all the required information or the relevant fees incurred.


7. Buyer's rights and return policy

The Seller does not guarantee its customers the availability or the delivery time of the products offered on its website except that of the products in which a specific warranty is expressly cited. The catalog shown is merely indicative as manufacturers or distributors do not communicate stocks in advance or guarantee delivery times. This situation prevents the Seller from being able to inform their customers exactly about the availability of the products as well as to guarantee a specific delivery time which, in any case, will depend on the time it takes for the manufacturer or distributor to supply the product. .


Underwear Return


For reasons of hygiene, underwear cannot be returned. In the event that the article presented a factory defect, or any other problem outside of you, we will proceed to exchange or refund and refund the full amount of your purchase, once returned to us and verified that the problem was foreign to the Buyer, free of charge. For the rest of the productsAnd if you have any problems, please contact us, through email, online store chat or at 697669271, we will solve the problem you have.



If a product other than the one requested by the customer was delivered by error of the Seller, it will be withdrawn and the correct product will be delivered without any additional charge to the buyer.

8. Obligations of the client

The customer of The Seller undertakes at all times to provide truthful information about the data requested in the user registration or order fulfillment forms, and to keep them updated at all times.

The client undertakes to accept all the provisions and conditions contained in these General Contract Conditions, understanding that they include the best possible service will for the type of activity carried out by the Seller.

Likewise, you agree to keep your personal access codes confidential to our website with the utmost diligence.

The customer agrees to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual schedule of delivery of goods (Monday through Friday from 10:00 a.m. to 1:30 p.m. and from 4:00 p.m.): 00 to 18:00). In case of breach by the customer of this obligation, the Seller will have no responsibility for the delay or impossibility of delivery of the order requested by the customer.

9. Applicable legislation and competent jurisdiction

The purchases made with the Seller are subject to Spanish legislation.

In case of any conflict or discrepancy, the applicable jurisdiction will be that of the Courts or Courts of the buyer.

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